From Paula's first breakout group in the Hamilton Room - Why are we here? The group considered what we would like to see and have seen as enablers of change and innovation.
'Ban the But!' - We need to ban the use of the term 'but' if we are to enable an environment of innovation.
Not a need to know; a need to share! - Silos are the antithesis of innovation, communiation and collaboration. Cultural change in organisations should be changed to a default 'need to share'. This can still be secure within the organisation if need be.
Government organisations and the public sector tend to reward people with risk averse personality types, despite its desire to evolve. - Considered a truism
Logic can get you from A to B, Innovation can get you anywhere
Internal social media networks - Jive, Yammer, Chatter - increased engagement, knowledge sharing, part of the induction process, self moderated, bottom/up conversation, source of innovation and the unknown culture flaws
We don't need to define innovation - its just about doing new things, not just about new things, but re-analysing pre existing processes to find a better/practical way to improve them.
Organisation becoming more permeable
Things get descrutcive if we close down
Practical ways of testing ideas
Personas - who is your end-user (Organisational data can provide an insight. Interactions from other data sources, for example Google Analytics. Ask the 'Marketing team' for any market research another source of persona gathering).
DHS - moving to early intervention and before the project lifecycle begins
Advice re: influencing senior decision-embed across the organisation
Tip: walkthrough using Business Origami
DHS - used the reform process to drive co-design
Make it disciplinary
Role of design to progress
Leadership as relationships and not roles
Behaviour - organisational emphasis
But words have power
How do we cultivate moral authority
soft skills, do we need capabilities
What if digital divide is the only for those on the other side
Van DStart with what needs we are addressing before designing services- Dom Campbell
digital ideas from elsewhere
Wunsdorf (sp?) digital bus stops - buses dynamic scheduling & flexible routes based on efficiently meeting user demand - 1980's efficient assets use
germany - digital displays with optimal speed out from traffic lights to help time correctly for green lights - reduce congestion
Many other places cars are accessible by keypad key sharing so unused cars are available by authorised people.
US visa 26 pages vs uk passport renewal, simple succinct. Doesn't want to go to US now.
uk Ed tape reduction programme
seeking public ideas and identifying people problems
runing gov hack volunteer citizen helping
example converting budget data PDF to spreadhseet because of mistake
Citizen engagement at dept open day - sea rescue - character wanted dashboard app to lodge data with local air sea rescue so without check in, alert is issued. Eliminates turf wars between rescue teams!
qr codes (engaging people, cemeteries,zoo's)
shared 'front page ' websites
electronic planning approvals system (dept planning)
how do we introduce flexibility with consideration to the CUA
Skilling up public servants for the digital age
Rick WDiscussion around Cloud computing. Hosting a cloud based requirement. Cloud can be used and done securely. Financial and Health records should not be stored in the cloud. Focus on technical people. Too many barriers. Systems not useable. Too many big systems.
Summary: right systems; user friendly; and the right technical people. Skill up non-technical staff.
Van DMainRoads example scheduling system now cloud based.
skilling up non technical staff. Give them the tools.
govpond.org for finding government data. Focused on WA data, but searches other catalogues too.q
Tools to enable public servants to do their jobs better. Self service data retrieval. Office365 has data driven pivot tables.
What data do we collect: TAFE, scheduling data. ERA electricity tariff data was only found on archive.org.
State has invested in iVEC, but people aren't aware that they can use it?
iVEC crying out for use
the innovators will be system designers, not engineers.